Privacy Policy

This Privacy Policy explains how M. Spiegel & Sons Oil, LLC d/b/a SOS Xtreme Comfort (“we,” “us,” or “our”) collects, uses, shares and protects personal information when you visit our website at sosxtremecomfort.com, contact us, request service, or receive text messages from us. By using our website or services, you agree to the practices described in this policy.

1. Information we collect

Information you provide

• Contact details such as your name, phone number, email address and service address.
• Details about your home and HVAC system, such as system type, home size, the issue you’re experiencing and your preferred timeline.
• Appointment details and communications you send us by form, phone, email or text message.
• Your SMS consent preferences, including the date and time you opted in or out.

Information collected automatically

• Basic technical information such as your browser type, device type, IP address, pages visited and referring website, collected through cookies and similar technologies.

Information from advertising platforms

• If you submit a lead form through an advertising platform such as Facebook or Instagram, we receive the information you entered in that form.

2. How we use your information

• To respond to your inquiries and provide estimates.
• To schedule, confirm and remind you of appointments.
• To perform, follow up on and support the services you request.
• To send text messages and emails you have consented to receive.
• To process payments and maintain service records.
• To improve our website, services and customer experience.
• To comply with legal obligations and protect our rights.

3. Text messaging (SMS)

If you opt in to receive text messages from SOS Xtreme Comfort, we will use your mobile number to send messages related to your service requests, such as appointment confirmations, reminders, service updates, estimate follow-ups and responses to your inquiries. If you separately opt in to marketing messages, we may also send seasonal maintenance reminders and promotional offers.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact us at [email protected] or (845) 545-7018. Consent to receive text messages is not a condition of purchasing any goods or services.

4. How we share information

We do not sell or rent your personal information. We may share information only in these limited circumstances:

• Service providers: trusted vendors who help us operate our business, such as scheduling, CRM, messaging, payment processing and website hosting providers. They may use your information only to perform services for us and must keep it confidential. Text messaging opt-in data and consent are never shared for marketing purposes.
• Legal requirements: when required by law, subpoena or legal process, or to protect the rights, property or safety of our business, our customers or others.
• Business transfers: in connection with a merger, sale or transfer of our business assets, subject to this policy.

5. Cookies and analytics

Our website may use cookies and similar technologies to keep the site working, understand how visitors use it and measure the performance of our advertising. You can control or disable cookies through your browser settings; some features of the site may not work properly without them.

6. Data security

We use reasonable administrative, technical and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data retention

We keep personal information only as long as needed to provide our services, maintain service and warranty records, comply with legal obligations and resolve disputes.

8. Your choices and rights

• Text messages: reply STOP to any message to opt out.
• Emails: use the unsubscribe link in any marketing email.
• Access, correction and deletion: contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.

Depending on where you live, you may have additional rights under state privacy laws. We will respond to verified requests as required by law.

9. Children’s privacy

Our website and services are not directed to children under 13 (or under 18 for text messaging), and we do not knowingly collect personal information from children.

10. Third-party links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with an updated effective date.

12. Contact us